Contacting support
Reach Contact Support for product, billing, and abuse questions.
Write [email protected] for product questions, billing, account access, and abuse reports.
Include your account email, the short code or alias, and the destination URL when the issue is about a specific link. That detail shortens investigation time.
Other channels
The Contact form on the site reaches the same team for general inquiries. Paid plan and Enterprise conversations can also start through Contact Sales. Legal and privacy topics may also reference the Privacy and Terms pages.
Operator: Nexlume Media LLC. We respond in English on the public site channels.
Before writing, skim related Help articles—Getting started, My URLs, click counts, and plans—in case the answer is already documented.